Money Back

We provide an estimated delivery date and a maximum delivery date for every item ordered from Toloi. With our Money Back, if your order isn’t delivered by the maximum delivery date, we’ll give you a full refund.

  • Shared express: 15 calendar days is estimated delivery date and 15 to 30 is a maximum delivery date
  • Standard shipping: 21 calendar days is estimated delivery date and 21 to 60 is a maximum delivery date

Within the delivery time, Tololi will provide to the customer all available information on the status of the order.

What is an estimated delivery date?

The estimated delivery date is the date that we expect your order to be delivered by. We use pas shipping data from other customers in your area who have received items from this store to determines the estimated delivery date. However, we know things don’t always go according to plan and delays may be out of Tololi’s control. So, we also calculate a maximum delivery date.

What is a maximum delivery date?

We calculate a maximum delivery date for every item in case there are delays that are out of our control. The maximum delivery date is the final date that your item can be delivered by.

What is the Money Back?

If your item isn’t delivered by the maximum delivery date, you’re eligible for a full refund for that item.

To initiate a refund request, click here.

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